Returns

We want you to be completely happy with your purchase. If something isn’t right, you can return or exchange your item(s) within 30 days of delivery.

How to Start a Return

  1. Sign in to your Club Activewear account

    • Log in using the email address you placed your order with.

  2. Go to “Orders” and select the item(s) you’d like to return.

  3. Click “Request Return” and follow the steps.

  4. Once your return request has been approved, you’ll receive a Royal Mail Tracked 48 return label via email or directly in your Shopify account.
    Alternatively, email hello@clubactivewear.co.uk

Return Shipping

  • We offer free UK returns through Royal Mail Tracked 48.

  • Print your return label and drop the parcel at any Royal Mail Post Office or Parcel Postbox.

  • Returns are fully trackable, and you’ll receive your tracking number once the label is issued.

Exchanges

If you’d like to exchange an item for a different size or product, we’re happy to help.

  • Exchange through your return request
  • When submitting your return request, include the size or item you’d like in exchange in the notes section.
  • Once your return is received, we’ll create a new order for the replacement item and dispatch it to you free of charge.

Exchanges are subject to stock availability. If your requested size or product is unavailable, we’ll process a refund instead.

Conditions for Returns & Exchanges

  • Items must be returned within 30 days of receiving your order.

  • Products must be unworn, unwashed, and in original condition with all tags attached.

  • Please ensure the parcel is securely packaged to avoid damage in transit.

Refunds

  • Refunds are issued to your original payment method once your return has been received and inspected.

  • Please allow up to 5 working days after your return arrives for the refund to appear in your account.

  • Original shipping costs (if any) are non-refundable.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us at Hello@clubactivewear.co.uk before submitting your return request so we can resolve it quickly.

Return Address

The correct return address will be automatically printed on your Royal Mail return label.