Shipping policy

Delivery Options

We currently ship all orders across the United Kingdom using Royal Mail Tracked 48. This service provides full tracking from dispatch to delivery, so you can stay updated on the progress of your order.

• Service: Royal Mail Tracked 48

• Cost: FREE on all orders

• Estimated Delivery: 2–3 working days from the dispatch date

Please note: working days do not include weekends or bank holidays.

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Order Processing Times

• Orders are processed and dispatched within 1–2 working days.

• Once your order has been dispatched, you’ll receive a shipping confirmation email with your Royal Mail tracking number. (check junk/spam)

• Orders placed after 2 pm may be processed the following working day.

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Delivery Updates

Royal Mail will provide delivery updates via the tracking link in your confirmation email. If you miss your delivery, Royal Mail will leave a card with instructions to rearrange delivery or collect from your local Delivery Office.

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Shipping Restrictions

• We currently ship to UK addresses only.

• We do not ship to PO Boxes or BFPO addresses at this time.

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Lost or Delayed Parcels

If your order hasn’t arrived within 7 working days after dispatch, please contact our support team at [your support email] with your order number, and we’ll help investigate the delay.

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Pre-Orders & Launch Periods

During peak periods, product launches, or sales, please allow an extra 1–2 working days for dispatch due to high order volumes.